Shipping Policy

We currently ship within the United States only. We do not ship to international addresses at this time — we're working on it!

Shipping costs are calculated in real time at checkout based on the items in your order and your delivery address. The exact amount is always shown before you pay — no surprises.

Everything you order is printed on demand, just for you, so your order goes through two stages:

• Production: typically 2–5 business days (up to 7 during holidays and other peak periods);
• Shipping: typically 2–5 business days once your order leaves production.

Most orders arrive within 7–12 business days of purchase. These timeframes are estimates, not guarantees — high order volumes, holidays, and carrier delays can extend them. Once a package is with the carrier, delivery timing is in the carrier's hands, but if anything looks stuck, we'll help you chase it down.

As soon as your order ships, we'll email you a shipping confirmation with a tracking number. You can also check the latest status anytime on your order page.

Different products are sometimes printed at different facilities. If your order contains multiple items, they may arrive in separate packages on different days — you won't pay extra shipping because of it.

Please make sure your shipping address is correct before placing an order. We are not responsible for orders shipped to an incorrect address provided at checkout, and such orders are not eligible for a refund. If you spot an address mistake, email support@unsame.ai immediately — we can usually update the address before production starts, but we can't make changes once the order has shipped.

If your tracking hasn't updated in a while, or your package hasn't arrived within 30 days of the ship date, reach out at support@unsame.ai and we'll investigate with the carrier. See our Refund Policy for how confirmed lost packages are handled.