Refund Policy

Everything on Unsame is custom stuff — printed one at a time, just for you, after you place your order. Because your item didn't exist until you ordered it, we can't take it back and resell it. That means we do not offer returns, exchanges, or refunds for change of mind, ordering the wrong size, or simply not loving it as much as you hoped. Please double-check the size chart, color, and design preview before checking out.

If something is actually wrong with your order — a print defect, damage, the wrong item, or a package that never shows up — that's on us, and we'll make it right. The sections below explain how.

You can cancel an order from your order page while it is still being prepared — that is, before it enters production. Canceled paid orders are refunded in full to your original payment method.

Once an order has entered production, it is already being printed and can no longer be canceled from your order page. If you need help at that point, email support@unsame.ai as soon as possible — we'll see what's still possible, but we can't guarantee changes after production starts.

If your order arrives damaged (such as holes, stains, or peeling print), has a clear print defect (such as a blurry, significantly misaligned, or incomplete print, or a print showing a different design than the one you ordered), or isn't what you ordered (wrong product, size, or color), email support@unsame.ai within 30 days of delivery and include:

• Your order number;
• A short description of the issue;
• Photos of the item and, where relevant, the packaging.

Once we confirm the issue, we'll send a free replacement or issue a full refund for the affected items. You don't need to ship anything back — keep the item, gift it, or donate it.

If your tracking shows no movement or your package hasn't arrived within 30 days of the ship date, contact us and we'll investigate with the carrier. Confirmed lost packages get a free replacement or a full refund. So that we can file claims with the carrier in time, please report undelivered packages within 40 days of the ship date.

If tracking shows your package as delivered but you can't find it, give it 48 hours — carriers sometimes mark packages a little early — and check with household members, neighbors, or your building's mailroom. If it still hasn't turned up, contact us and we'll look into it case by case.

Orders shipped to an incorrect address provided at checkout are not eligible for a refund — see our Shipping Policy.

Every item is printed one at a time, so small production variations are normal for made-to-order printing and are not considered defects:

• Slight color differences from the on-screen preview — every display renders color differently;
• Print placement that varies somewhat from the preview — placement is a defect only when it is clearly wrong, such as a print that is obviously tilted, partly cut off, or in the wrong spot;
• A faint vinegar-like smell or light pretreatment marks from the printing process — both disappear after the first wash;
• Fit differences on an item that matches the measurements in its size chart.

In the rare case that we cannot produce or deliver your order, we'll let you know and issue a full refund to your original payment method.

Approved refunds go back to your original payment method. They typically appear on your statement within 5–10 business days, depending on your bank or card issuer.

This policy covers physical product orders. Subscriptions and credits are governed by our Terms of Service: subscription fees already paid are non-refundable except where required by law (you can cancel anytime from your billing settings, effective at the end of the current billing period), and purchased credit packs are non-refundable once the credits are added to your balance. If an AI action fails on our side, the credits it consumed are returned to your balance.

We stand behind every order, and we also protect the platform from abuse. We may decline replacement or refund requests where we see fraud, abuse, or a pattern of excessive claims.

Questions about a refund, or something wrong with your order? Email support@unsame.ai with your order number — reaching out to us first is almost always the fastest way to get things fixed.